subscribe

Returns

P.A.M. RETURNS POLICY

You may return or exchange (where available) your Perks And Mini Online Store purchase for any reason, subject to adherence to these terms.

Returns or exchanges are accepted on goods within 14 days from the date of purchase. Items received outside this period will not be accepted.

Items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. We suggest all items are tried on as soon as they are received to ensure you are able to return items within our returns timeframe.

Sale or discounted items can be returned for shop credit or exchange only, no refunds.

HOW TO RETURN SOMETHING

To return or exchange your purchase for any reason please contact shop@perksandmini.com, including the order number found on your order confirmation / dispatch confirmation.

    WHERE TO SEND YOUR RETURN

    Please send returns to:

    P.A.M. STORE MELBOURNE
    LEVEL 3 / 252 SWANSTON ST
    MELBOURNE VIC 3000 AUSTRALIA

    Once the items have been received they will undergo a quality review and once cleared, you will either receive your new item (for exchanges) or refund on the cost at purchase price (excluding original shipping cost if there was any), directly to the credit card or PayPal account used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive email notification of the status of your refund or exchange once processed.

    We do not refund initial shipping charges for goods returned, other than for faulty items. Items we exchange will be resent at our own cost. Your own return postage costs are not refundable.

    Perks And Mini is not liable for the loss of garments being returned.
    We recommend using a traceable delivery method and taking note of your tracking number.

    SHOES

    Please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. Shoes must be returned in their original box.