All orders are shipped from:
P.A.M. STORE MELBOURNE
LEVEL 3 / 252 SWANSTON ST
Phone: +613 9654 6458 11AM-6PM Monday to Friday (AEST).
All costs in Australian Dollars.
Destinations within Australia – shipped via Express Post (with tracking).
All orders under $100 will be charged $10 shipping.
All orders $100 and over receive FREE shipping.
Destinations outside Australia – shipped via DHL or UPS.
All orders under $250 will be charged $35 shipping.
All orders $250 and over receive FREE shipping.
Shipped via DHL or UPS.
All orders under $250 will be charged $25 shipping.
All orders $250 and over receive FREE shipping.
All returns are shipped at the buyers expense. Please see our RETURNS page for more information.
IMPORT TAXES AND DUTIES
Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local government.
Please note that EU customers experience relatively high taxes and duties. Check with your local customs authority prior to shipping if this is of concern.
Payment of these is necessary to release your order from customs. For more information, please contact your local customs authority.
Note that all payments made on this site are in Australian Dollar currency.
It is possible to see the value of goods in different currencies, but you will be charged in Australian Dollars.
PROCESSING AND DELIVERY TIMES
Deliveries to Australian addresses can be expected to arrive within 3 business days from the time of shipment. Most metropolitan deliveries are received in 1-3 business days, where the order is received between Monday - Friday and prior to midday. For regional deliveries, please allow up to 5 days depending on your location.
Deliveries outside of Australia can be expected to arrive within 2-5 business days from the time of shipment, depending on location.
When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please contact firstname.lastname@example.org.
All orders are processed within 24-48 hours. Deliveries are sent during normal business hours Monday - Friday. Purchases made on weekends and public holidays will be processed on the next business day.
SHIPPING WITHIN AUSTRALIA
For shipping within Australia, we use Australia Post's Express E-Parcel service. Once your parcel has been dispatched a tracking number will be sent to your nominated email address. You can track your parcel on the Australia Post web site.
Please note your delivery may be left unattended if no one is at the delivery address at the time of delivery. Please contact P.A.M. at the time of your purchase should you wish to include specific delivery instructions. You can sometimes change your delivery options on the tracking page.
SHIPPING OUTSIDE OF AUSTRALIA
For shipping outside of Australia, we use DHL and UPS’s international express service. Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel on the DHL or UPS web site.
All deliveries must be signed for. Please ensure your delivery address is attended. We recommend providing a business address where possible, or where someone will be able to sign for the delivery between 9am and 5pm.
Please note that due to UN sanctions, we may not be permitted to ship to the following locations on the Embargoed Countries List: Afghanistan (AF); Côte d’Ivoire (Ivory Coast) (CI); Democratic People’s Republic of Korea (North Korea) (KP); Democratic Republic of the Congo (CD); Eritrea (ER); Iran (IR); Lebanon (LB); Liberia (LR); Libyan Arab Jamahiriya (Libya) (LY); Sudan (SD). Please send enquiries to email@example.com.
At times items may be sold out at the time of purchase. If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement or full refund.
CHANGES TO YOUR ORDER
Once your order has been placed, we are unable to make changes or cancel your order, however our usual Returns process is available. If you have made an error in your delivery address, please email firstname.lastname@example.org immediately. If your order has already been shipped, Perks And Mini accepts no responsibility for incorrect details entered.
If there are any delays to your order, you will be notified via email. Please ensure the email address entered in the checkout is attended. Please note we reserve the right to cancel any order at any time, at our sole discretion.
Shipments which are rejected by the receiver will result in the customer incurring redirection fees. On the instance that a shipment is rejected by the receiver, it is the customer's responsibility to contact us to notify us of the situation.
For all online customer service and product enquiries, either email email@example.com or call +613 9654 6458 between 11am and 6pm (AEST), Monday to Friday.